Things go outdated over a period of time, so does the customer needs. Cards features that were best suitable for a customer in the past fade with the changing lifestyle. The customer may want to end the existing card relationship and opt for a new card with new feature.
Application supports cancelling of credit card feature for customers. The customer can even specify the reason and feedback for canceling of card, which can be treated as an input to the bank for improvement of card services.
Application supports a cancelling card option for add-on cards as well.
How to reach here:
Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. Dashboard > Account Card > Credit Card Details > Cancel Card
Field Name |
Description |
---|---|
Embossed Name |
Customer name as embossed on the credit card. |
Help us by providing a reason for cancellation |
|
Card Number |
Card number in masked format. |
Specify Reason |
Reason to cancel the credit card. The options can be:
|
Comments |
Reason in detail for cancelling the credit card. |
To cancel a credit card:
Note: Click View All link in Inactive Cards on dashboard to view the all the inactive credit cards like deactivated/ Blocked / cancelled / requested for cancellation held by a customer.
FAQs
Will bank cancel a credit card if the card holder requests them to do so?