Loss of credit card or any fraudulent transaction suspected on a credit card is a nightmare for a customer. In such a critical situation, visiting a branch or calling up customer care to block the card is too havoc and time consuming. Application provides a self assisted mode for blocking a credit card.
The customer can raise a credit card block request at any time, without depending on anyone to block the card. The customer can even specify the reason for blocking the card.
Blocking a card does not mean customer do not need a card for future. Application smartly request’s customer to where the replacement card should be delivered – either at the nearest branch or at a home /office address.
This feature not only takes care of customer panic situation but also provides a comfort to getting a replacement card at door step. Block credit card is also supported for Add-on credit cards.
Note:
1) The Primary as well Add-on card holder can block the card.
2) The status of Add-on cards does not change even if the primary card is blocked or cancelled.
How to reach here:
Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. Dashboard > Account Card > Credit Card Details > Block Card
Field Name |
Description |
---|---|
Embossed Name |
Customer name as embossed on the credit card. |
Card Number |
Card number in masked format. |
Specify Reason |
Provide reason for blocking the card. The options are:
|
To block a credit card and raise the request for replacement card:
Delivery Preferences
Field Name |
Description |
---|---|
Where would like to receive a Replacement Card? |
|
Delivery Location |
Mode of delivery of the new replacement credit card. The options are:
This field is displayed only if you opt for the replacement credit card. |
Below section appears if you select My Address option in the Delivery Location field. |
|
Select Address |
Address for delivery of the replacement card. The options are:
Based on the selected option, the user's address details corresponding to the selected address as maintained are fetched. |
Below section appears if you select Branch Near Me option in the Delivery Location field. |
|
City |
City of the receiving branch where the replacement card is to be delivered. |
Branch |
Branch name to deliver the replacement card. Note: The options in this field depend on the selected option in the City field. |
Branch Address |
Complete address of the branch to deliver the replacement card. |
Note: Add-on card is automatically linked to new primary card if replacement card is opted.
FAQs