Mailbox

Mail box of the application consists of messages intended to the users. Mail box shows the list of messages to the user with date and time and message subject. User can click the message to read the detailed content of the message. The subject of the message gives a brief understanding of what the message is about.

User can view the message details, the sender information and also view the chain of messages exchanged if any. The complete chain of message helps customer understand and know the information exchanged with the bank on a particular subject.

How to reach here:

My Account > Mail Box

Compose Mail

Using this option mail communication can start from the user to the bank. The mailbox is a communication channel between bank and user, there is no option to enter recipient’s email id. For sending a mail to the bank, user needs to select the intended account and the subject to whom the message is addressed. Doing so, helps bank to address the user’s concern / query to the desired team for a quicker and appropriate response.

How to reach here:

My Account > Mailbox > Compose Mail

To send a message:

• Click Compose Mail. The Mail Box screen appears.

Field Description

Field Name	Description
Category	The facility to select the category/ subject related to which the message is to be sent.
Message	The message to be sent to the bank.

• From the Category list, select the appropriate option.
• In the Message section, enter the message.
• Click Send.
  The success message appears.
  

Mail Box - My Messages

Using this feature, you can view the message sent to you. You can view the individual messages by clicking on the sender's name. It has following sections:

• Inbox
• Sent Mail
• Deleted Mail

How to reach here:

My Account > Mail Box

Field Description

Field Name	Description
Action	Action to be performed. The options are: Inbox Sent Mail Deleted Mail

1. Click the required option.
1. If you click the Inbox option, The Mail Box screen with received messages appears.
2. If you click the Sent Mail option, The Mail Box screen with sent messages appear.
3. If you click the Deleted Mail option, The Mail Box screen with deleted messages appears.

Mail Box - Inbox

This option displays all the incoming messages received by the user.

To view the received messages

1. In the Mail Box screen, click the Inbox option.
2. The Mail Box screen with received messages list appears; click individual message to view the details.

Field Description

Field Name	Description
Subject	Subject of the message.
Received	Date and time on which the message was received.
Message Details
From	The name of the sender who has sent the mail.
Sent	Date and time on which the message was received.
Subject	Subject of the received message.
Message Chain	The message record contains: Actual contents of the message Date and time on which each message was received Sender of the message, that is the bank admin or the user Note: A mail chain is formed when a user sends a mail to bank administrator and he replies back.
Message - Reply This section displays the reply section.
Message	The message to be sent to the bank.

3. Click the required message that you want to view.
   OR
   Click the header to sort the records according to ascending or descending date.
   OR
   Click to refresh the mailbox.
   OR
   Select message and click to delete the message.
4. The Mail Box screen with detailed message record appears; click Reply if you want to reply the received message.
   OR
   Click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Mail Box - Sent Mail

This option displays all the messages sent by the user.

To view the sent messages

1. In the Mail Box screen, click Sent mail option.
2. The Mail Box screen with received messages list appears; click individual message to view the details.

Field Description

Field Name	Description
Subject	Subject of the message.
Sent	Date and time on which the message was sent.
Message Details This section displays the detailed message.
From	The name of the sender who has sent the mail.
Sent	Date and time on which the message was sent.
Subject	Subject of the sent message.
Message Chain	The message record contains: Actual contents of the message Date and time on which each message was sent Sender of the message, that is the bank admin or the user Note: A mail chain is formed when a user sends a mail to bank administrator and he replies back.
Message - Reply This section displays the reply section.
Message	The message to be sent to the bank.

3. Click the required sent message that you want to view.
   OR
   Click the header to sort the records according to ascending or descending date.
4. The Mail Box screen with detailed message record appears; click Reply if you want to reply the received message. The success message appears.
   OR
   Click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Mail Box - Deleted Mail

This option displays all the messages that are deleted by the user.

To view the deleted messages

1. In the Mail Box screen, click Deleted Mail option.
2. The Mail Box screen with deleted messages list appears; click individual message to view the details.

Field Description

Field Name	Description
Subject	Subject of the message.
Received	Date and time on which the message was received.
Message Details This section displays the detailed message.
From	The name of the sender who has sent the mail.
Sent	Date and time on which the message was sent.
Subject	Subject of the sent message.
Message Contents	The contents of the message.

3. Click the required sent message that you want to view.
   OR
   Click the header to sort the records according to ascending or descending date.
4. The Mail Box screen with detailed message record appears; click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

FAQs

Can I communicate with other users using mailbox.

You can communicate only with bank users using the mail box option.

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